And then she said, “I am sorry”
Just the other day one of my colleagues, let’s call her Mary, was presenting a plan to move offices to me. Instead of a simple switcheroo between teams, the plan had become elaborate because of the demands of one team, which required two other teams to move around. I heard the plan and simply suggested that maybe the team that was demanding so much could settle for less and make this process far less complicated. Mary immediately apologized by saying, “Oh it’s not their fault, it must be me, I’ve made it complicated.” She was profusive in her apology. I responded by asking if I should wait until she was done beating herself up some more and that’s when she realized that she was being needlessly apologetic.